Updated,June 2023

Terms & Conditions Policy

Welcome to SouqSuhol.com, an online platform that enables you to purchase bulk fruits and vegetables conveniently. Please read these Terms & Conditions carefully before using our website. By accessing and using SouqSuhol.com, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

At souqsuhol.com, we understand that you value your privacy and wish to have your personal information kept secure,that’s why we are committed to protecting your privacy of any personal information provided to us. Our Privacy Policy describes generally how we manage your personal information and safeguard your right to privacy.

1. General Terms

• 1.1 Age Requirement: You must be 18 years of age or older to use our platform. By using our services, you confirm that you are of legal age.
• 1.2 Account Registration: To use our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and ensuring that it remains accurate and up to date.
• 1.3 Product Information: We strive to provide accurate product descriptions, prices, and availability. However, we do not warrant the accuracy, completeness, or reliability of any information on our website. We reserve the right to make changes or corrections to any errors, inaccuracies, or omissions.

2. Ordering Process

• 2.1 Product Availability: We offer a wide range of bulk fruits and vegetables for sale. However, product availability may vary due to seasonal changes, demand, or other factors. We do not guarantee the availability of any specific product at all times.
• 2.2 Order Placement: To place an order, you must add the desired products to your cart, provide accurate shipping and payment information, and complete the checkout process. By placing an order, you agree to pay for the selected products and any applicable fees.
• 2.3 Order Confirmation: After you place an order, we will send you an email or notification acknowledging receipt of your order. This acknowledgment does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason.
• 2.4 Order Fulfilment: We will make our best efforts to fulfil your order within the specified timeframe. However, unforeseen circumstances may arise that could cause delays. We will communicate any such delays to you as soon as possible.
• 2.5 Order Cancellation: You may request order cancellation before the shipment of products. However, cancellation requests are subject to review and acceptance by us. If the order has already been processed or shipped, cancellation may not be possible.

3. Pricing and Payment

• 3.1 Pricing: All prices displayed on our website are in Omani Rials (OMR) and are subject to change without prior notice. The applicable price for your order will be the one displayed at the time of checkout.
• 3.2 Payment Methods: We accept various payment methods as specified on our website. By using a particular payment method, you warrant that you are authorized to use it and that the information provided is accurate and valid.
• 3.3 Taxes and Duties: You are responsible for any applicable taxes, duties, or other fees imposed by the relevant authorities. These additional charges, if applicable, will be added to your order total during the checkout process.

4. Delivery and Returns

• 4.1 Delivery: We will deliver the ordered products to the shipping address provided during checkout. Delivery times may vary depending on your location and other factors beyond our control. We will make our best efforts to ensure timely delivery.
• 4.2 Shipping Fees: Shipping fees may apply to your order and will be calculated based on the delivery address, order weight, and other relevant factors. The applicable shipping fees will be displayed during the checkout process.
• 4.3 Returns and Refunds: If you receive damaged or defective products, you must notify us within 24 hours of delivery. We may require photographic evidence to assess the issue. We reserve the right to determine whether a return or refund is appropriate on a case-by-case basis.

5. Intellectual Property

• 5.1 Ownership: All content, including but not limited to logos, trademarks, text, graphics, images, videos, and software on our website, is owned or licensed by us and is protected by intellectual property laws.
• 5.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our website solely for personal, non-commercial purposes. You may not copy, modify, distribute, or exploit any part of our website without our prior written consent.

6. Disclaimer and Limitation of Liability

• 6.1 Disclaimer: We provide our services on an "as is" and "as available" basis without warranties of any kind, either expressed or implied. We do not guarantee the accuracy, completeness, reliability, or availability of our website or its content.
• 6.2 Limitation of Liability: To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use our services, even if we have been advised of the possibility of such damages.

7. Contact Information

• 07.1If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us using the contact information provided on below.