Updated , June 2023
Cancellation, Refund, and Return Policy
At SouqSuhol.com, we strive to provide the best customer experience possible. We understand that circumstances may arise where you need to cancel an order, request a refund, or initiate a return. This Cancellation, Refund, and Return Policy outlines the guidelines and procedures to facilitate such requests. Please read this policy carefully..
We strive to deliver your order on the next business day after the order placement, subject to product availability, operational constraints, and delivery location within our designated service areas.
1.1 Order Cancellation: You may request the cancellation of your order before the products have been shipped or prepared for delivery. To cancel an order, please contact our customer support team as soon as possible, providing your order details.
1.2 Cancellation Review: Order cancellation requests are subject to review and acceptance by us. If the order has already been processed or shipped, cancellation may not be possible. We will communicate the status of your cancellation request promptly.
2.1 Eligibility: Refunds are processed for eligible orders that meet the criteria outlined in this policy. To be eligible for a refund, you must have a valid reason, such as receiving damaged or defective products, incorrect order fulfillment, or non-receipt of the order.
2.2 Refund Process: If your refund request is approved, we will initiate the refund to your original payment method within a reasonable timeframe. The refund processing time may vary depending on the payment provider and their policies.
2.3 Non-Refundable Items: Certain items may not be eligible for a refund due to their perishable nature, hygiene reasons, or other factors. These items may include fresh produce, cut fruits, vegetables, or items that are personalized or made to order. We will communicate any non-refundable items at the time of purchase.
4.1 If you have any questions, concerns, or inquiries regarding the cancellation, refund, or return process, please contact our customer support team using the contact information provided on our website. We will be happy to assist you and provide the necessary support.
Please note that this Cancellation, Refund, and Return Policy is subject to change at our discretion. Any updates or modifications will be communicated through our website or other appropriate channels. By using our services, you acknowledge and agree to comply with the terms outlined in this policy.
05.1 If you have any questions, concerns, or feedback regarding these Cancellation, Refund, and Return Policy, please contact us using the contact information provided on below.
HOW YOU CAN CONTACT US
In case you want to get in touch with us, or to provide your feedback, we are always there for you. In fact it is a pleasure to hear from our valued customers. Kindly feel free to contact our customer care team
SUHOL AL FAYHA TRADING LLC
PO BOX: 3347, AL SEEB, POSTAL CODE: 111,
SULTANATE OF OMAN
Phone: +968 93214223, 24546458 ,
E-Mail ID : Info@souqsuhol.com