Updated , June 2023

Frequently Asked Questions (FAQs)

 

1. How can I place an order on SouqSuhol.com?

To place an order on SouqSuhol.com, follow these steps: a. Visit our website or download our mobile app. b. Browse through the available categories or use the search feature to find the desired products. c. Add the desired items to your cart. d. Review your cart and proceed to checkout. e. Provide the necessary delivery and payment information. f. Confirm your order and make the payment.

2. What payment methods are accepted?

We accept various payment methods, including:

• Debit or credit cards issued by Visa, Mastercard, or other major card networks.
• Cash on delivery (available in selected Customers).
• Wallet payment.

3. Is there a minimum order requirement?

We do not have a minimum order requirement. However, please note that delivery fees, if applicable, may vary based on factors such as order value and location.

4. How long does delivery take?

We offer next day delivery, subject to product availability and operational constraints. Orders placed before the specified cut-off time on business days (Sunday to Thursday, excluding public holidays) are eligible for next day delivery. Please refer to our Delivery Policy for more information.

5. Can I track my order?

Yes, we provide order tracking services. You will receive notifications via email, SMS, or through our website, keeping you updated on the status of your order, including dispatch, estimated delivery time, and any updates or delays.

6. What if I receive damaged or incorrect products?

If you receive damaged, spoiled, or incorrect products, please contact our customer support team within 24 hours of delivery. We will guide you through the return process or arrange for a refund or replacement, as per our Return and Refund Policy.

7. Can I cancel my order?

You may request the cancellation of your order before the products have been shipped or prepared for delivery. To cancel an order, please contact our customer support team as soon as possible. The cancellation request will be subject to review and acceptance by us.

8. How can I contact customer support?

You can contact our customer support team by:

• Using the contact information provided on our website or mobile app.
• Sending an email to our designated support email address.
• Calling our customer support hotline during the specified operating hours.

9. Is my personal information secure?

We take your privacy and data security seriously. We implement appropriate measures to protect your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

10. Can I return non-perishable items?

Yes, you can return non-perishable items if they meet the criteria specified in our Return Policy. The returned items must be in their original condition, unused, and with any original packaging intact.

If you have any further questions or concerns, please reach out to our customer support team for assistance.

 

HOW YOU CAN CONTACT US

In case you want to get in touch with us, or to provide your feedback, we are always there for you. In fact it is a pleasure to hear from our valued customers. Kindly feel free to contact our customer care team 

SUHOL AL FAYHA TRADING LLC

PO BOX: 3347, AL SEEB, POSTAL CODE: 111,

SULTANATE OF OMAN

Phone: +968 93214223, 24546458 , 

E-Mail ID : Info@souqsuhol.com