Updated , June 2023
Delivery Policy
At SouqSuhol.com, we are committed to providing our customers with a seamless and efficient delivery experience for our quality and fresh products. Our Delivery Policy outlines the guidelines and procedures we follow to ensure timely delivery while maintaining the freshness and quality of our products.
We strive to deliver your order on the next business day after the order placement, subject to product availability, operational constraints, and delivery location within our designated service areas.
Our next day delivery commitment applies to orders placed on business days (Sunday to Thursday, excluding public holidays) before our specified cut-off time. Orders placed after the cut-off time or on non-business days will be processed on the following business day.
1.1 Next Day Delivery: We strive to deliver your order on the next business day after the order placement, subject to product availability, operational constraints, and delivery location within our designated service areas.
1.2 Business Days: Our next day delivery commitment applies to orders placed on business days (Sunday to Thursday, excluding public holidays) before our specified cut-off time. Orders placed after the cut-off time or on non-business days will be processed on the following business day.
1.3 Cut-Off Time: The specific cut-off time for next day delivery will be communicated on our website or during the ordering process. Orders placed before the cut-off time will be eligible for next day delivery.
2.1 Quality Assurance: We take pride in offering high-quality and fresh fruits and vegetables. Our products are sourced from trusted suppliers and undergo rigorous quality checks to ensure freshness and meet our quality standards.
2.2 Packaging: To maintain the freshness and quality of our products during transit, we use appropriate packaging materials that provide adequate protection from external factors such as temperature variations and physical damage.
2.3 Cold Chain Management: For perishable products requiring temperature control, we follow strict cold chain management practices throughout the delivery process. This includes using refrigerated vehicles and ensuring proper storage conditions to preserve the freshness of the products.
3.1 Delivery Schedule: Our delivery schedule may vary based on your location and our operational capabilities. During the checkout process, you will be provided with available delivery slots to choose from.
3.2 Delivery Address: You are responsible for providing an accurate and complete delivery address at the time of placing your order. We recommend providing a contact number to facilitate smooth delivery.
3.3 Delivery Attempts: Our delivery team will make reasonable efforts to deliver your order as per the chosen delivery slot. In case of any unforeseen circumstances or delivery challenges, we will promptly communicate with you to reschedule the delivery.
3.4 Authorized Recipient: To ensure the safe delivery of your order, we require an authorized recipient to be present at the delivery address during the scheduled delivery time. If you are unable to receive the order personally, you may authorize a representative to accept it on your behalf by providing appropriate instructions during the ordering process.
4.1 Delivery Fees: Our delivery charges, if applicable, will be clearly communicated during the checkout process. The fees may vary based on factors such as delivery location, order value, and any ongoing promotions or offers.
5.1 If you have any questions, concerns, or inquiries related to our Delivery Policy or your order's delivery status, our customer support team is available to assist you. You can reach out to us through the contact information provided on our website.
Please note that our Delivery Policy is subject to change at our discretion. Any updates or modifications will be communicated through our website or other appropriate channels. By using our services, you acknowledge and agree to comply with the terms outlined in this Delivery Policy.
6.1 Order Tracking: We provide order tracking services to keep you informed about the status of your delivery. You will receive notifications via email, SMS, or through our website regarding the progress of your order, including Accept, Processing, dispatch and any updates or delays.
6.2 Communication Channels: We maintain open lines of communication with our customers to address any delivery-related queries or concerns. You can contact our customer support team through the provided communication channels to receive updates or seek assistance regarding your delivery.
07.1 If you have any questions, concerns, or feedback regarding these Delivery Policy, please contact us using the contact information provided on below.
HOW YOU CAN CONTACT US
In case you want to get in touch with us, or to provide your feedback, we are always there for you. In fact it is a pleasure to hear from our valued customers. Kindly feel free to contact our customer care team
SUHOL AL FAYHA TRADING LLC
PO BOX: 3347, AL SEEB, POSTAL CODE: 111,
SULTANATE OF OMAN
Phone: +968 93214223, 24546458 ,
E-Mail ID : Info@souqsuhol.com